Shipping policy
Logistics Policy
Last Updated: [March 17, 2026]
Thank you for choosing LIVEXZ. Our products are currently shipped directly from our fulfillment center in China to customers worldwide. Please read the following logistics policy carefully before placing your order.
1. Order Processing Time
Orders are typically processed within 1–3 business days after successful payment.
Order processing typically includes:
Order confirmation and payment review
Product inspection
Packaging
Handing over to the logistics carrier
Orders submitted on weekends or public holidays will be processed starting from the next business day.
Processing time may be extended during new product launches, promotional events, holidays, or periods of high order volume.
After your order is shipped, we will send a shipping confirmation email and tracking information to the email address you provided at checkout.
2. Shipping Location
LIVEXZ orders are currently shipped from our fulfillment center in China.
Depending on inventory, items from the same order may sometimes be shipped in multiple packages. If this occurs, you may receive multiple tracking numbers.
3. Estimated Delivery Time
Our standard estimated delivery time is:
5–10 business days after order shipment.
The above timeframes do not include 1–3 business days for order processing.
The overall estimated time from order placement to receipt is typically:
7–15 business days
Delivery time is only an estimate and not a guarantee. Actual delivery time may be affected by the following factors:
Destination country or region
Customs clearance speed
Carrier delays
Weather conditions
Public holidays
Flight or transport arrangements
Local last-mile delivery efficiency
Other circumstances beyond our reasonable control
Remote areas, islands, military addresses, or areas with limited delivery services may require longer delivery times.
4. Business Day Explanation
Business days generally refer to Monday through Friday, excluding weekends and public holidays.
Delivery times displayed on this website are calculated in business days, not calendar days.
5. Shipping Costs
If your order requires payment for shipping, the specific amount will be displayed on the checkout page before payment.
LIVEXZ may offer free shipping promotions from time to time. Free shipping terms and conditions, and applicable countries or regions, will be subject to the information displayed on the promotion page or checkout page.
Free shipping offers are generally not redeemable for cash and cannot be applied retroactively to orders submitted before the start of the promotion.
6. Tracking Information
After your order is shipped, tracking information will be sent to the email address you provided at checkout.
After your package is handed over to the logistics carrier, tracking information may not be updated for 2–5 business days.
During international shipping, tracking information may not be updated temporarily while the package is being transferred between countries. New tracking records will usually appear again after the package arrives in the destination country and is handed over to the local delivery provider.
A temporary lack of updated tracking information does not necessarily mean that the package has stopped shipping.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully check the following information before submitting your order:
Recipient's Name
Street Address
Apartment Number, Room Number, or Building Information
City, State, Province, or Region
Postal Code
Country or Region
Phone Number
If you find an incorrect address, please contact us as soon as possible via [Customer Service Email].
We will try our best to correct the address before the order is shipped, but once the order enters the processing stage or has been handed over to the logistics carrier, we cannot guarantee that the change will be successful.
LIVEXZ is not responsible for any delays, returns, losses, or misdeliveries caused by incomplete or inaccurate addresses provided by the customer.
If the package is returned due to an incorrect address, the customer may need to pay additional shipping fees before resending.
8. Modifying or Canceling an Order
Our order processing speed is fast. If you need to modify or cancel your order, please contact us within 12 hours of placing the order.
Once the order enters the fulfillment process, we cannot guarantee that it will be successfully modified or canceled.
Orders cannot be canceled after they have been shipped. You may need to wait for your package to arrive before processing your return and refund application according to our Returns and Refund Policy.
9. Customs, Import Taxes, and Related Fees
International orders may be subject to customs inspection in the destination country or region, and may incur the following:
Import duties
VAT
Customs clearance fees
Logistics handling fees
Other fees charged by local governments or agencies
Unless otherwise stated on the checkout page, these fees are generally not included in the price of the goods or shipping costs and are the responsibility of the recipient.
LIVEXZ cannot control or accurately predict the taxes and fees that may be charged in each country and region.
Before placing an order, customers are responsible for understanding the import regulations of the destination country or region.
If the customer refuses to pay customs fees, resulting in the package being returned, the refund amount may be deducted from:
Original shipping cost
Return shipping cost
Customs fees
Logistics handling fees
Other costs incurred in retrieving the package
10. Customs Delays
Some international packages may be temporarily detained by customs for inspection or review.
Customs clearance speed is determined by the customs authorities of the destination country or region and is beyond the control of LIVEXZ and the logistics carrier.
Customs delays do not necessarily mean the package is lost.
If your package is currently under customs inspection or document review, please be patient.
11. Delivery Delays
While most orders are delivered within the estimated time, the following situations may cause delays:
Customs inspection
Inclement weather
Public holidays
Flight or shipping disruptions
Increased order volume during peak season
Local delivery backlog
Incorrect address information
Security checks
Other situations beyond LIVEXZ's reasonable control
If the tracking information has not been updated for several consecutive days, please allow extra time for the package to reach the next logistics stage.
If your package has not been delivered 25 business days after shipment, please contact us. We will assist in contacting the logistics carrier and initiating an investigation.
Submitting an inquiry does not guarantee an immediate refund or replacement. We need to allow the logistics carrier reasonable investigation time.
12. Lost Package
If a package remains undelivered for an extended period and the tracking information remains largely unchanged, it may be considered suspected lost.
If you believe your package may be lost, please contact us via [Customer Service Email] and provide:
Name
Order Number
Shipping Address
Tracking Number
Description of the Problem
We will check the tracking records and, where appropriate, initiate an investigation with the shipping carrier.
If the shipping carrier officially confirms that the package was lost in transit, we will provide one of the following solutions depending on the specific circumstances:
Resend the package
Refund using your store balance
Refund using the original payment method
If the shipping carrier indicates that the package has been successfully delivered, LIVEXZ generally does not assume responsibility for lost packages unless there is credible evidence of a delivery error.
13. Tracking Shows Delivery but Not Received
If the tracking information shows that the package has been delivered, but you have not found it, please first:
Check your door, mailbox, garage, reception, mailroom, or other secure drop-off locations.
Ask family members, roommates, neighbors, property management staff, or reception staff.
Please wait 24–48 hours. Some logistics providers may update the tracking information to "Delivered" sooner.
Contact your local delivery provider using the tracking number.
If you still cannot find your package, please contact us. We will provide assistance to the best of our ability.
If the logistics carrier confirms that the package has been correctly delivered to the address provided at checkout, LIVEXZ cannot guarantee a refund or replacement.
14. Delivery Failure
The local delivery provider may make multiple deliveries or deliver the package to a nearby self-pickup point.
It is the customer's responsibility to monitor the tracking information and arrange for re-delivery or pickup if necessary.
If the package is returned for the following reasons:
Recipient not present
Package not picked up in time
Recipient refuses delivery
Incorrect address
Unpaid customs fees
The customer may be responsible for the cost of reshipment.
The original shipping fee is usually non-refundable.
15. Package or Goods Damage
If the package arrives with visibly damaged outer packaging, please take photos before opening it if possible.
If the contents are damaged, please contact us within 7 days of signing for the package and provide:
Order number
Clear photo of the outer packaging
Clear photo of the shipping label
Clear photo or video of the damaged goods
Description of the problem
Please do not discard the goods and original packaging before we complete our review.
Depending on the situation, we may provide:
Reshipment
Partial refund
Full refund
Other reasonable solutions
Problems caused by improper use, accidental damage, or failure to follow the care instructions after delivery are not considered shipping damage.
16. Split Package Shipping
Due to inventory location, package size, or logistics arrangements, the same order may sometimes be shipped in multiple packages.
You may receive multiple tracking numbers, and different packages may arrive on different dates.
You will not be charged extra shipping fees simply because your order is split for shipping.
17. Pre-sale and Out-of-Stock Items
Items marked as pre-sale or out-of-stock and pending restock may be handled and shipped at different times.
If conditions permit, the estimated shipping date will be displayed on the product page.
If a single order contains both in-stock and pre-sale items, we may:
Wait until all items arrive before shipping them together.
Ship the items separately.
The specific arrangement will depend on inventory availability.
18. Shipping Restrictions
We reserve the right to refuse or cancel an order under the following circumstances:
The logistics carrier does not support the region.
The destination is subject to trade or transportation restrictions.
The shipping risk is exceptionally high.
The delivery address information is incomplete.
Local regulations prohibit the import of the product.
If we are unable to deliver your order, we will contact you promptly and arrange a refund as appropriate.
19. Responsibility After Package Delivery
Once the logistics information confirms that the package has been delivered to the address provided at checkout, the responsibility for the safekeeping of the package will transfer to the customer.
We recommend choosing a secure address where someone can receive the package.
LIVEXZ is not responsible for theft, loss, damage, or misdelivery of packages after delivery confirmation.
20. Returns and Refunds
All return and refund requests related to logistics are subject to our "Returns and Refunds Policy".
Unless the product has one of the following conditions:
The product itself is defective
Damaged during transit
The wrong product was sent due to our error
Otherwise:
Original shipping costs are usually non-refundable
Return shipping costs are usually borne by the customer
Customs duties and import fees are usually non-refundable
Please read our "Return and Refund Policy" before returning the product.
Please do not send the product back without confirmation and return instructions from our customer service team.
21. Contact Us
For any questions regarding your order or logistics, please contact:
LIVEXZ Customer Support Team
Email: [baiy85609@gmail.com]
Website: https://livexz.com
When contacting us, please include your order number so we can track and process your request more quickly.
Our customer service team usually responds within 1–3 business days.