Privacy policy
Privacy Policy
Last Updated: June 24, 2026
Welcome to LIVEXZ.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit **https://livexz.com**, browse our products, create an account, subscribe to information, submit an order, contact us, or otherwise use our services.
This website is operated by the following entities:
Brand Name: LIVEXZ
Operating Company: [LIVEXZ GLOBAL COMMERCE LIMITED]
Company Registration Number: [80754764]
Privacy Contact Email: [baiy85609@gmail.com]
Website: https://livexz.com
In this Privacy Policy, "we," "our," and "LIVEXZ" all refer to the above-mentioned operating entities.
By accessing or using this website, you acknowledge and understand the data processing methods described in this Privacy Policy. If any processing requires your consent by law, we will obtain your consent before processing through cookie banners, checkboxes, subscription confirmations, or other appropriate means.
This policy should be read in conjunction with our Terms of Service, Logistics Policy, and Returns and Refunds Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we collect through the following channels:
LIVEXZ official website;
Shopify online store and checkout page;
Customer accounts;
Email;
Contact forms;
Customer support communications;
Social media;
Advertising campaigns;
Surveys, raffles, and promotions;
Returns, refunds, and after-sales requests;
Logistics services related to order fulfillment;
Our authorized applications or third-party services.
This policy does not apply to websites, platforms, or services independently operated by third parties. When accessing third-party services, you should read their respective privacy policies.
2. What is Personal Information?
Personal information refers to information that can directly or indirectly identify, contact, or describe an individual, or that can be reasonably associated with an individual, household, or device.
Personal information generally does not include information that has been anonymized, de-identified, or aggregated and cannot be reasonably used to identify a specific individual.
We will not knowingly request sensitive personal information from you that is unrelated to completing an order or service.
3. Personal Information We Collect
Depending on how you interact with LIVEXZ, we may collect the following categories of information:
3.1 Identification and Contact Information
Including:
Name; Recipient's Name; Email Address; Phone Number; Billing Address; Shipping Address; Country or Region; Postal Code; Company Name; Social Media Username; Other contact information you voluntarily provide.
3.2 Order and Transaction Information
Including:
Order Number; Purchased Items; Item Quantity; Item Color or Style; Order Amount; Discount Used; Payment Status; Order Time; Shipping Status; Tracking Number; Return, Refund, or Exchange Records; Customer Service and Dispute Resolution Records.
3.3 Payment Information
Payments are typically processed by Shopify Payments, PayPal, credit card acquiring institutions, digital wallets, or other third-party payment service providers.
Depending on your chosen payment method, the payment service provider may process:
Bank card information;
Billing address;
Payment account information;
Transaction verification information;
Payment authorization result;
Fraud risk assessment information.
We typically do not directly receive or store your complete bank card number, bank card security code, or payment account password.
We may receive limited information from the payment service provider, such as:
Card brand;
Last four digits of card number;
Payment success status;
Transaction number;
Risk assessment result;
Refund and chargeback status.
3.4 Account Information
If you register a customer account, we may collect:
Login email address;
Encrypted account credentials;
Account preferences;
Address book;
Order history;
Favorites or shopping cart information;
Account activity records.
You are responsible for protecting the security of your account password and login device.
3.5 Device and Technical Information
When you browse the website, we may automatically collect:
IP address;
Browser type;
Device type;
Operating system;
Device identification information;
Language settings;
Time zone;
Internet provider;
Approximate geographical location;
Access time;
Referral source;
Page browsing history;
Click and scrolling behavior;
Shopping cart activity;
Website errors and performance data.
This information may be collected through cookies, pixels, software development kits, log files, and similar technologies.
3.6 Website Usage and Shopping Behavior Information
This may include:
Browsed products;
Search keywords;
Items added to cart;
Abandoned checkout records;
Discount code usage;
Interaction with advertisements;
Email opening or clicking records;
Purchase preferences;
Website dwell time;
Visit frequency;
From which advertisement or page did you enter the website.
3.7 Customer Service Information
When you contact us, we may collect:
Email content;
Chat logs;
Contact form content;
Order issues;
Product feedback;
Telephone or other communication records;
Photos and videos you provide;
Images of outer packaging, shipping labels, and damaged goods;
Return, refund, and complaint materials.
Please do not send us your complete bank card number, bank card security code, payment password, or other unnecessary sensitive information via regular email.
3.8 Reviews and User-Generated Content
When you submit reviews, ratings, photos, videos, or social media content, we may collect:
The text you submit;
Ratings;
Images or videos;
Display name;
Country or region;
Product usage feedback;
Information related to brand collaborations or events.
With your authorization or where permitted by law, we may display this content on our website, in advertisements, emails, or on social media.
3.9 Marketing and Subscription Information
If you subscribe to emails, text messages, or other marketing messages, we may collect:
Email address;
Phone number;
Subscription period;
Consent history;
Unsubscription history;
Marketing preferences;
Email open and click activity.
3.10 Social Media and Third-Party Platform Information
If you interact with us through Instagram, TikTok, Facebook, Google, or other third-party platforms, we may receive information from those platforms based on your account settings and authorizations.
We do not control how third-party platforms collect or use your information.
4. How We Collect Personal Information
We may obtain your personal information from the following sources:
4.1 Information You Provide Directly
For example, you may:
Submit an order;
Create an account;
Fill out a contact form;
Subscribe to marketing messages;
Contact customer service;
Request a return or refund;
Submit a review;
Participate in an event;
Business partnership with us.
4.2 Automatically Collected Information
When you visit the website, Shopify, cookies, analytics tools, ad pixels, and similar technologies may automatically collect device and browsing information.
4.3 Information Provided by Third Parties
We may obtain information from the following third parties:
Shopify;
Payment service providers;
Logistics carriers;
Warehousing and fulfillment service providers;
Customer service applications;
Advertising and analytics platforms;
Anti-fraud service providers;
Social media platforms;
Affiliate marketing or influencer partners;
Your authorized information providers.
5. Purposes of Our Use of Personal Information
We may process personal information for the following purposes:
5.1 Processing and Fulfilling Orders
Including:
Confirming orders;
Verifying payments;
Arranging packaging and shipping;
Providing tracking information;
Handling customs and delivery;
Contacting recipients;
Processing returns, refunds, and after-sales service;
Sending order status notifications.
5.2 Providing Customer Service
Including:
Responding to inquiries;
Inquiring about orders;
Handling delivery issues;
Verifying quality issues;
Handling complaints;
Providing usage and cleaning instructions;
Resolving payment or account issues.
5.3 Maintain Account and Website Functionality
Including:
Creating and managing customer accounts;
Saving shopping carts;
Remembering addresses and preferences;
Identifying login status;
Improving website speed and stability;
Troubleshooting technical issues.
5.4 Fraud Prevention and Security
Including:
Identifying abnormal payments;
Preventing fraudulent transactions;
Verifying orders and addresses;
Investigating refund abuse;
Handling chargeback disputes;
Protecting customer, website, and company security;
Preventing unauthorized account access;
Cooperating with payment service providers in risk assessment.
5.5 Improving Products and Services
Including:
Analyzing website usage;
Understanding customer preferences;
Improving page design;
Optimizing products and packaging;
Improving logistics and customer service processes;
Analyzing return reasons;
Evaluating the performance of advertising and marketing campaigns.
5.6 Marketing and Personalized Advertising
Where permitted by law or with consent, we may:
Send new product, promotional, and brand content;
Remind you of incomplete shopping carts or checkout;
Recommend products you may be interested in;
Measure advertising effectiveness;
Display relevant ads on third-party platforms;
Build advertising audiences or similar audiences;
Limit the number of times you see the same ad repeatedly.
You can unsubscribe from marketing emails at any time. Unsubscribing from marketing emails will not affect order confirmations, shipping notifications, or other necessary service information.
5.7 Compliance with Laws and Protection of Rights
This includes:
Maintaining legally required transaction records;
Processing consumer rights applications;
Responding to legitimate requests from regulatory or judicial authorities; Enforcing the Terms of Service and website policies; Raising, exercising, or defending legal claims;
Protecting the legitimate rights and interests of ourselves, our customers, and third parties.
6. Legal Basis for Processing Personal Information
For users subject to EU GDPR, UK data protection laws, or similar regimes, we may process personal information based on the following legal bases:
Performance of Contracts
For example:
Processing your orders;
Collecting payments;
Arranging delivery;
Providing customer service;
Processing returns and refunds.
Legitimate Interests
For example:
Preventing fraud;
Ensuring website security;
Improving the website and products;
Conducting necessary business analysis;
Preserving evidence in disputes;
Maintaining and developing the business.
When relying on legitimate interests, we will consider whether the processing is necessary and whether your rights and interests are unreasonably affected.
Consent
For example:
Non-essential cookies;
Some personalized advertising;
Email or SMS marketing;
Other processing that requires consent by law.
You may withdraw your consent, but withdrawal will not affect the legality of the processing prior to withdrawal.
Legal Obligations
For example:
Tax and accounting records;
Consumer protection requirements;
Anti-fraud and payment regulatory requirements;
Responding to legitimate enforcement or regulatory requests.
EU users may have rights under the law to be informed, to access, to correct, to delete, to restrict processing, to object to processing, and to data portability.
7. How Shopify Handles Data Processing
Our store is powered by Shopify.
Shopify may process information on our behalf or in its own applicable role relating to:
Store hosting;
Product pages;
Shopping cart;
Checkout;
Payments;
Accounts;
Order management;
Fraud detection;
Store analytics;
Customer privacy requests;
Shopify apps and related services.
Shopify may also process certain information in accordance with its own privacy policy. You can view Shopify's privacy statement and privacy controls page to understand how Shopify processes data.
If we enable Shopify Network Intelligence or related enhancements, Shopify may use information generated from customer interactions with multiple Shopify stores to provide merchants with personalized, analytics, fraud prevention, or marketing-related services. We will keep our privacy policy and customer opt-out mechanism in place as required by Shopify.
8. Cookies and Similar Technologies
Cookies are small data files that websites store on your browser or device. Cookies may be used for:
Maintaining a shopping cart;
Maintaining login status;
Remembering language and region;
Saving privacy preferences;
Processing checkout;
Maintaining website security;
Analyzing website traffic;
Measuring ad performance;
Providing personalized content;
Preventing fraud.
Cookies can record shopping cart, website preferences, and page visits.
8.1 Essential Cookies
These cookies are used for the basic operation of the website, such as:
Shopping cart;
Checkout;
Login;
Security;
Payment;
Privacy settings.
Disabling essential cookies may cause some website functions to malfunction.
8.2 Analytics Cookies
Help us understand:
Website traffic;
Page performance;
How users browse the website;
What content is most popular;
Whether the website experiences technical errors.
8.3 Advertising and Personalization Cookies
May be used for:
Tracking ad performance;
Creating ad audiences;
Displaying relevant ads;
Measuring purchase conversions;
Limiting ad repetition.
8.4 Functional Cookies
Used to remember language, country, preferences, and other personalized settings.
In regions where applicable laws require it, we will obtain your consent before setting non-essential cookies. Simply hiding cookie instructions in a privacy policy is generally insufficient to constitute valid consent; cookie consent should be clear, specific, and demonstrated through explicit action.
You can manage cookies by:
Using the website's cookie settings tool;
Adjusting your browser settings;
Deleting stored cookies;
Using the privacy controls provided by your device or platform;
Using applicable global privacy control signals.
Disabling certain cookies may affect website functionality, personalized content, or advertising.
9. Who We Share Personal Information With
We will not disclose your personal information indiscriminately for unrelated purposes.
For the purpose of operating our business, we may disclose necessary information to the following categories of service providers:
9.1 Shopify and E-commerce Technology Providers
Used for website hosting, shopping cart, checkout, order management, and customer accounts.
9.2 Payment Service Providers
Used for processing payments, refunds, chargebacks, authentication, and fraud verification.
9.3 Warehousing, Packaging, and Logistics Service Providers
Used for:
Preparing goods;
Printing shipping labels;
Arranging international shipping;
Providing logistics tracking;
Completing local delivery;
Processing returns.
This may require providing warehouses, carriers, and delivery services in China and the destination country with the recipient's name, address, phone number, order, and customs information.
9.4 Customers9.6 Advertising and Marketing Service Providers
Where permitted by law or with consent, we may share limited information with the following types of platforms:
Search advertising platforms;
Social media platforms;
Email marketing services;
Advertising attribution and measurement services;
Affiliate marketing services.
Platforms that may be involved include Google, Meta, TikTok, Pinterest, or other services we actually use.
Please retain or remove the above platform names based on the advertising tools you actually installed.
9.7 Professional Advisors
For example:
Lawyers;
Accountants;
Auditors;
Insurance providers;
Tax advisors;
Risk and compliance advisors.
9.8 Parties Involved in Corporate Transactions
In the event of a merger, financing, restructuring, sale, bankruptcy, asset transfer, or business acquisition, personal information may be disclosed to relevant parties as part of the transaction assessment or business assets and subject to appropriate confidentiality requirements.
9.9 Laws and Regulatory Bodies
We may disclose information in the following circumstances:
To comply with legal obligations;
To respond to court orders or lawful requests;
To investigate fraud, security incidents, or illegal activities;
To protect the safety of customers, the company, or the public;
To raise or defend legal claims.
10. Personalized Advertising and “Selling or Sharing” Information
We do not sell customer lists to data brokers for money in the traditional way.
However, in some jurisdictions, providing cookies, device identification information, or shopping behavior to advertising platforms for cross-site personalized advertising may be legally defined as “selling,” “sharing,” or “targeting advertising.”
If applicable laws apply to us, you can opt out by:
Clicking “Do not sell or share my personal information” at the bottom of the website;
Using the cookie settings tool to turn off advertising cookies;
Submitting a request to [Privacy Email];
Enabling supported global privacy control signals.
The California Privacy Act may grant eligible consumers the right to access, delete, correct, and opt out of the sale or sharing of personal information, and requires that relevant collection notices be shown to consumers at or before the collection of information. The specific rights and obligations of merchants depend on whether the law applies to our business and specific processing activities.
11. International Data Transfer
We provide goods to customers worldwide, therefore your personal information may be processed outside your country or region.
Possible countries or regions include:
Hong Kong;
Mainland China;
Canada;
United States;
United Kingdom;
EU Member States;
Singapore;
Other regions where logistics or technical service providers are located.
Data protection laws in different countries may differ from those in your region.
Where required by law, we will protect information transferred internationally through appropriate mechanisms, such as:
Contractual terms;
Data processing agreements;
Standard contractual terms;
Access restrictions;
Technical and organizational security measures;
Other legally recognized transfer mechanisms.
Cross-border e-commerce operations involve the flow of consumer data between different regions. The Office of the Privacy Commissioner for Personal Data in Hong Kong also emphasizes that online shopping platforms need to establish clear data governance, security policies, and procedures.
12. Data Retention Period
We retain personal information only for the time necessary to achieve the purposes described in this policy, fulfill contracts, resolve disputes, and comply with legal obligations.
The retention period may depend on:
Order completion;
Any refunds, chargebacks, or disputes;
Tax and accounting requirements;
Product liability and consumer complaint deadlines;
Fraud prevention needs;
Whether you still have an account;
Whether you subscribe to marketing;
Whether continued retention is required by law.
For example:
Order, payment, and tax records may be retained for several years as required by law;
Customer service and return records may be retained until the dispute risk reasonably ends;
Marketing data may be retained until you unsubscribe or we no longer need it;
Cookie retention time depends on the cookie type and its specific settings;
Account information may be retained for a reasonable period after the account is closed.
When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely destroy it.
Privacy notices should generally explain to users the purpose of processing, the retention period, and who the information is shared with.
13. How We Protect Personal Information
We take reasonable technical, administrative, and organizational measures to protect personal information, such as:
Restricting employee and service provider access permissions;
Using account verification and access control;
Using encrypted transmission;
Maintaining system and application updates;
Fraud prevention and risk monitoring;
Service provider vetting;
Data backup;
Security incident response procedures;
Employee confidentiality requirements.
However, no internet transmission, electronic storage, or security system can guarantee absolute security.
You should also take measures to protect your personal information, such as:
Using strong passwords;
Not sharing login credentials with others;
Logging out of your account after using public devices;
Beware of fake emails and phishing websites;
Accessing LIVEXZ only through the official domain.
The Hong Kong Personal Data (Privacy) Ordinance requires data users to process and protect personal data in accordance with relevant data protection principles, and the Office of the Privacy Commissioner for Personal Data (PCPD) of Hong Kong also states that organizations have an obligation to protect the personal data they hold.
14. Data Breach or Security Incident
If we discover a data breach or security incident that may pose a risk to your rights, we will:
Investigate the incident;
Take steps to control the risk;
Restore affected systems;
Assess affected information;
Notify regulatory bodies when required by applicable law;
Notify affected individuals as necessary;
Take steps to prevent similar incidents from recurring.
If you believe your LIVEXZ account or personal information may have been used without authorization, please contact us immediately via [Privacy Email].
15. Your Privacy Rights
Depending on your country or region and applicable laws, you may have one or more of the following rights:
To know whether we process your personal information;
To obtain a copy of your personal information in our possession;
To request correction of incorrect or incomplete information;
To request the deletion of personal information;
To restrict certain processing;
To object to certain processing;
To withdraw consent;
To obtain data in portable formats;
To opt out of targeted advertising;
To opt out of the sale or sharing of your personal information;
To not be discriminated against for exercising your privacy rights;
To file a complaint with a data protection regulatory body;
To object to certain automated decisions;
To appoint an authorized agent to submit requests on your behalf.
These rights are not always applicable. For example, we may need to retain certain information for:
Completing orders;
Complying with tax or accounting obligations;
Preventing fraud;
Resolving disputes;
Establishing, exercising, or defending legal rights;
Complying with other legal requirements.
16. How to Submit a Privacy Request
You can submit a request through the following methods:
Privacy Email: [Enter Email Address]
Email Subject: Privacy Request
Website: https://livexz.com
Please provide:
Name;
Email address associated with the order or account;
Order number, if applicable;
Country or region;
Rights you wish to exercise;
Information sufficient to help us verify your identity.
To protect your information, we may need to verify your identity.
We will not ask you to provide your full bank card number or account password via regular email.
If you authorize an authorized agent to submit the request, we may require:
Proof of authorization;
Agent's identity information;
Direct confirmation of authorization from you.
We will respond to your request within the timeframe stipulated by applicable law. If an extension is required due to the complexity or number of requests, we will notify you as permitted by law.
17. European Economic Area and UK Users
If you are located in the European Economic Area or the UK, you may have the following rights:
Right to access; Right to correction; Right to erasure; Right to restrict processing; Right to data portability; Right to object to processing; Right to withdraw consent; Right to file a complaint with your local data protection authority.
If we process your personal information based on your consent, you can withdraw your consent at any time.
If processing is based on a legitimate interest, you can object based on your specific circumstances.
If you believe we have not properly processed your personal information, you can file a complaint with the data protection regulator in your region.
18. US and California Residents
If applicable US state privacy laws apply to us, eligible residents may have the following rights:
Right to know; Right to access; Right to erasure; Right to correction; Right to data portability; Right to opt out of the sale or sharing of personal information; Right to opt out of targeted advertising; Right to restrict the use or disclosure of certain sensitive personal information; Right to not be treated unfairly for exercising privacy rights; Right to appeal denied requests.
We will not refuse to provide goods, charge different prices, or reduce service quality because you exercise your privacy rights in accordance with the law,
except for loyalty programs, discounts, or data-related incentives permitted by law.
Categories of Information May Be Collected in the Past 12 Months
Based on your interactions with us, this may include:
Identifiers;
Contact information;
Business and transaction information;
Internet or electronic activity information;
Approximate geographic location information;
Customer service and user submissions;
Shopping preferences inferred from the above information.
Possible Business Purposes for Disclosure
These may include:
Completing orders;
Processing payments;
Logistics and delivery;
Customer service;
Website operation;
Fraud prevention;
Analysis and advertising measurement;
Legal compliance.
If we engage in advertising processing that constitutes "sale" or "sharing" under applicable law, we will provide an appropriate opt-out mechanism.
19. Hong Kong Users
As a business entity registered or operating in Hong Kong, we process personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance and related data protection principles to the extent applicable.
You can request to inquire whether we hold your personal data and, where applicable, apply for access to or correction of your personal data. We may require you to:
Submit an application in writing;
Provide the information necessary to verify your identity;
Pay reasonable processing fees in a manner permitted by law.
The Hong Kong Personal Data (Privacy) Ordinance is Hong Kong's comprehensive personal data protection system. Its data protection principles cover aspects such as data collection, accuracy, storage, use, security, and access.
20. Mainland China Users
If we provide goods or services to individuals in Mainland China, or if related processing activities are governed by Mainland China law, we will comply with relevant personal data protection requirements to the extent applicable.
We will process personal data in accordance with the principles of legality, legitimacy, good faith, minimum necessity, transparency, and clear purpose, and will obtain separate consent or take other compliance measures when required by law.
21. Direct Marketing
With the necessary consent or as permitted by law, we may send you:
New product notifications;
Promotional information;
Shopping cart reminders;
Product usage instructions;
LIVEXZ brand content;
Activities and questionnaires.
You can stop receiving marketing messages by:
Clicking the unsubscribe link at the bottom of the email;
Replying to or following the unsubscribe instructions in the SMS;
Adjusting your account preferences;
Contacting [Customer Service Email].
Unsubscribing may take a short processing time.
Even if you opt out of marketing, we may still send:
Order confirmations;
Payment notifications;
Shipping and logistics notifications;
Return and refund notifications;
Safety reminders;
Important service and policy updates.
These are transaction or service information, not promotional information.
22. Children's Privacy
This website and its products are not specifically designed for children.
We do not knowingly collect personal information from children below the minimum legal age in our local jurisdiction.
If you believe a child has provided us with personal information without the consent of their parent or legal guardian, please contact us via [Privacy Email].
Upon verification, we will take reasonable steps to remove the relevant information.
Children should not place orders, create accounts, or use products that come into contact with their mouths without parental or legal guardian supervision.
23. Third-Party Links
This website may contain links to the following third-party services:
Social media;
Payment services;
Logistics tracking;
Video tutorials;
Comment platforms;
Other websites or applications.
We do not control the privacy or security practices of third parties.
This Privacy Policy no longer applies to third-party websites after you leave the LIVEXZ website. Please read the privacy policies of third parties before providing personal information.
24. Automated Processing and Fraud Verification
To protect our customers and the company, our payment service providers, Shopify, or fraud prevention services may use automated tools to assess order risk.
Risk assessment may consider:
IP address;
Whether the billing address matches the shipping address;
Payment verification results;
Device and browser information;
Transaction history;
Order amount;
Multiple payment failures;
Other fraud risk signals.
High-risk orders may:
Be temporarily suspended;
Require further verification;
Be rejected;
Be cancelled and refunded.
If you believe your order was affected by an incorrect automated risk assessment, you can contact us to request a manual review.
25. Updates to our Privacy Policy
We may update this Privacy Policy for the following reasons:
Changes in laws and regulations;
Changes to Shopify features;
Addition of payment or logistics services;
Addition of advertising or analytics tools;
Changes to our business model;
Security and compliance requirements;
Product or service changes.
The updated policy will be posted on this page, and the "Last Updated Date" at the top will be updated.
If any changes have a significant impact on your rights or how we use your personal information, we may notify you via email, website notifications, or other appropriate means.
26. Contact Us
If you have any questions about this Privacy Policy, how personal information is handled, or your privacy rights, please contact:
Brand Name: LIVEXZ
Operating Company: [LIVEXZ GLOBAL COMMERCE LIMITED]
Company Registration Number: [80754764]
Privacy Contact Email: [baiy85609@gmail.com]
Website: https://livexz.com
Customer service and privacy requests are typically confirmed within 1–3 business days. Actual processing time may vary depending on the type of request, authentication, and applicable legal requirements.