Contact information

Thank you for visiting LIVEXZ.

We're happy to assist you with any questions regarding products, orders, shipping, returns, exchanges, or usage.

Before contacting us, please have your order number, the email address used to place the order, and a description of your problem. If the issue involves damaged goods, wrong items, or abnormal packaging, please also attach clear photos or videos so we can verify and process your request more quickly.

Customer Service

Customer Service Email: [baiy85609@gmail.com]

Official Website: https://livexz.com

Customer Service Hours: Monday to Friday

Response Time: Usually 1–3 business days

Response time may be longer on weekends, public holidays, new product launches, or promotional events. Please do not send multiple emails for the same issue, as this may affect the processing order.

Order and Shipping Tracking

After your order is shipped, we will send the shipping tracking information to the email address you provided when placing your order.

Our orders typically require:

1–3 business days to process;

7–15 business days for delivery after shipment;

Overall estimated delivery time is usually 8–18 business days.

International tracking information may take 2–5 business days to update. While the package is transiting between countries, the tracking record may temporarily remain unchanged; this does not usually mean the package has stopped transiting.

When tracking your order, please provide the following in your email:

Order number;
Recipient's name;
Order email address;
Tracking number;
The problem you encountered.

Modifying or Canceling an Order

Orders will be processed quickly after submission.

To modify the shipping address, product information, or cancel an order, please contact us within 12 hours of placing the order.

We will do our best to assist, but once the order enters the packaging or shipping process, we cannot guarantee successful modification or cancellation.

Orders cannot be cancelled directly after shipment. For returns, please submit a request according to our "Return and Refund Policy" after receiving the goods.

Damaged, Missing, or Wrong Items

If you receive goods with any of the following conditions, please contact us within 7 days of signing for them:

Goods damaged in transit;
Incorrect goods received;
Missing quantity;
Severely damaged packaging;
Obvious quality issues with the goods.

Please provide:

Order number;
Photo of outer packaging;
Photo of shipping label;
Photos of the overall product and the affected area;
Clear video if necessary;
A brief description of the problem.

Please retain the product, packaging, accessories, and shipping label until we complete our review. Do not discard them yourself.

Returns and Refunds

To apply for a return or refund, please read our "Returns and Refunds Policy" first.

Please do not return goods without confirmation from our customer service team. Returning goods without authorization does not guarantee approval of the return request and may result in the package being unidentifiable or a refund delay.

When contacting us, please specify:

Order number;
Reason for return or refund;
Current condition of the product;
Whether it has been opened or used;
Relevant photos or videos.

Eligible applications will receive follow-up processing guidance from our customer service team.

Product Usage and Cleaning Issues

LIVEXZ products are primarily intended for daily mindfulness practice, breathing rituals, and lifestyle experiences.

If you have any questions about the use, cleaning, or storage of the bamboo breathing necklace, please describe your specific situation in an email. We will provide general usage advice based on the product instructions.

Please note:

Clean the product before first use;
Wash it promptly after each use;
Dry it completely before placing it in the storage bag;
Do not share with others;
Discontinue use if the product is damaged, has sharp edges, an odor, or other abnormalities;
Discontinue use immediately if you experience dizziness, breathing difficulties, or general discomfort during use.

LIVEXZ products are not medical devices and cannot replace the diagnosis and advice of a doctor, mental health professional, or other qualified professional.

In case of a medical emergency, please contact your local medical facility or emergency services immediately. Do not wait for a response from customer service through this page.

Business Collaboration

We welcome inquiries regarding the following collaborations:

Content creator and influencer collaborations;
Affiliate marketing collaborations;
Wholesale procurement;
Corporate gifts;
Retailer collaborations;
Brand co-branding;
Media interviews;
Other business collaborations.

The email subject line for business collaborations should include:

Business Collaboration – LIVEXZ

Please include the following in the email:

Your name or company name;
Country or region;
Website or social media account;
Method of collaboration;
Expected quantity or scale of collaboration;
Contact information.

Business collaboration email: [baiy85609@gmail.com]

If you do not currently have a separate business email address, you can also use our customer service email address.

Intellectual Property Contact

If you believe that images, videos, text, trademarks, or other content on the LIVEXZ website infringe upon your legal rights, please contact us via the following email address:

Intellectual Property Email: [baiy85609@gmail.com]

Please provide the following in your email:

Name of the rights holder or company;
Contact information;
Proof of rights;
Specific webpage location of the content in question;
Description of the issue;
Other materials that may help in verification.

We will review your application upon receiving complete information.

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