Política de envío

Shipping Policy

Last Updated: September 12, 2026

Thank you for choosing our original-design products.

We take great care in preparing, inspecting, packaging, and shipping every order. Because our night lights are original-design products, some items may require production, assembly, quality inspection, and packaging before shipment.

Please read this Shipping Policy carefully before placing your order.

By placing and paying for an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. Order Processing Time

Once your order has been successfully placed and payment has been confirmed, we will begin order verification, product preparation, quality inspection, packaging, and shipping arrangements.

Under normal circumstances, your order will be shipped:

Within 15 days after the order is placed.

Please note that “within 15 days” refers to the period between successful payment and the order being handed over to the shipping carrier.

Because some original-design night lights may require:

  • Production;

  • Assembly;

  • Lighting and functionality testing;

  • Visual quality inspection;

  • Packaging preparation;

  • Order processing;

we cannot guarantee that every order will ship within one or two days of purchase.

We will make reasonable efforts to process orders as quickly as possible.

2. Estimated Transit Time

After your order has been shipped, the normal estimated transit time is:

7–10 days.

The total fulfillment time therefore normally includes:

Order processing time + shipping transit time.

In other words:

  • The order may take up to 15 days to ship;

  • After shipment, delivery is estimated to take 7–10 days.

Please note that 7–10 days is an estimated transit time and is not a guaranteed delivery date.

3. Possible Shipping Delays

International shipping can be affected by many factors.

Actual delivery times may be delayed due to circumstances including, but not limited to:

  • Public holidays;

  • Peak shopping periods;

  • Logistics congestion;

  • Flight delays;

  • Route changes;

  • Customs inspections;

  • Customs clearance delays;

  • Severe weather;

  • Natural disasters;

  • War or civil events;

  • Changes in international shipping regulations;

  • Local carrier delays;

  • Remote delivery locations;

  • Redelivery requirements;

  • Other circumstances beyond our reasonable control.

These circumstances are generally outside our direct control.

Where an order experiences an unusual delay, we will make reasonable efforts to assist the customer in contacting or investigating the matter with the carrier.

4. Shipping Destinations

We offer international shipping to multiple countries and regions.

Availability depends on the shipping options displayed during checkout.

If your country or region cannot be selected during checkout, this normally means that we are currently unable to ship to that destination.

Some destinations may become temporarily unavailable due to:

  • Logistics restrictions;

  • Regulatory restrictions;

  • War;

  • Customs limitations;

  • Transportation routes;

  • Local delivery capacity.

We reserve the right to adjust available shipping destinations based on current logistics conditions.

5. Shipping Carriers

We may select different third-party carriers depending on:

  • Destination;

  • Product weight;

  • Shipping efficiency;

  • Logistics conditions.

Different orders may therefore be handled by different carriers.

Shipping may involve international logistics providers, local carriers, or their delivery partners.

After a package arrives in the destination country, final-mile delivery may be handled by a local carrier.

For this reason, the carrier shown in tracking information may change during transit.

6. Tracking Information

Once an order has been shipped, tracking information will normally be provided where supported by the shipping service.

You may be able to track your order through:

  • Your order page;

  • A shipping confirmation email;

  • Our website's order tracking page;

  • The carrier's tracking website.

Please note that tracking information may not appear immediately after a tracking number is created.

Carriers may require additional time to scan the package and update their systems.

If your tracking number has been issued but no information is visible yet, please allow additional time for the tracking system to update.

7. Delays in Tracking Updates

International tracking information is not always updated in real time.

Tracking may remain unchanged for several days while:

  • The package is moving internationally;

  • The package is waiting for a flight;

  • The package is undergoing customs clearance;

  • The package has entered the destination country but has not yet been scanned;

  • Local carrier systems are experiencing synchronization delays.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

If your tracking information remains unchanged for an unusually long period, please contact us and we will assist with an investigation.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please make sure the following information is correct:

  • Recipient name;

  • Street address;

  • House or building number;

  • Apartment or unit number;

  • City;

  • State or province;

  • Postal code;

  • Country;

  • Phone number;

  • Email address.

Incorrect or incomplete information may result in:

  • Shipping delays;

  • Failed delivery;

  • Return to sender;

  • Lost packages;

  • Additional delivery costs.

9. Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

If the order has not yet entered the shipping process, we will make reasonable efforts to update the address.

However:

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

After an order enters international transit, any address modification is generally subject to the carrier's policies and approval.

Please carefully review your shipping information before completing your purchase.

10. Problems Caused by Incorrect Customer Information

If a customer provides:

  • An incorrect address;

  • An incomplete address;

  • An incorrect postal code;

  • An incorrect phone number;

  • A missing apartment or unit number;

and the package is:

  • Undeliverable;

  • Returned;

  • Lost;

  • Destroyed;

the resulting costs or losses may be the customer's responsibility.

We generally cannot provide a full refund for delivery problems caused by incorrect information supplied by the customer.

If reshipment is requested, additional shipping costs may apply.

11. Refused Packages

If an order has been properly shipped and the customer refuses delivery for personal reasons, the package may:

  • Be returned to sender;

  • Incur return shipping charges;

  • Be destroyed by the local carrier;

  • Be processed or held by customs.

Such circumstances are generally outside our responsibility.

For this reason, we cannot guarantee a refund where loss results from a customer's voluntary refusal of delivery.

12. Unclaimed Packages

In some countries or regions, customers may be required to:

  • Sign for the package;

  • Collect the package from a designated location;

  • Pick it up from a post office;

  • Contact the local carrier to arrange redelivery.

If the customer fails to collect or cooperate with delivery, the package may be:

  • Returned;

  • Destroyed;

  • Held for an extended period.

Customers are therefore responsible for monitoring tracking information and cooperating with local delivery services when necessary.

13. Package Marked as Delivered but Not Received

If tracking information shows that a package has been delivered but you cannot locate it, please first:

  1. Check your front door, mailbox, garage, or other safe delivery areas;

  2. Check your building reception desk or parcel locker;

  3. Ask family members;

  4. Ask neighbors;

  5. Contact building management or reception;

  6. Contact the local delivery carrier;

  7. Review the carrier's delivery details.

Some carriers may leave packages in a safe location or with another household member.

If you still cannot locate the package after completing these steps, please contact us.

We will make reasonable efforts to assist you in investigating the matter with the carrier.

However, where the carrier provides valid delivery confirmation or proof of delivery, we cannot guarantee a refund or replacement.

14. Lost Packages

If the carrier confirms that a package has been lost during transit, please contact us.

We will review the matter based on:

  • The carrier's investigation;

  • Order details;

  • Tracking records;

  • Available supporting evidence.

Where a package is confirmed as genuinely lost during shipment, we may provide an appropriate resolution, which may include:

  • Reshipping the order;

  • Sending a replacement;

  • Issuing a refund;

  • Another reasonable solution.

15. Damaged Packages

We make reasonable efforts to package our products appropriately for international shipping.

If the outer packaging appears seriously damaged upon delivery, we recommend taking photos or videos before opening the package.

If the product itself has been significantly damaged during transportation, please contact us:

Within 48 hours after the order is marked as delivered.

Please provide:

  • Your order number;

  • Photos of the product;

  • Photos of the outer packaging;

  • A photo of the shipping label;

  • An unboxing video, if available;

  • Photos or videos clearly showing the damage.

After reviewing the evidence, we will provide an appropriate resolution based on the circumstances.

16. Customs Clearance

International orders may be subject to customs clearance in the destination country or region.

Customs clearance times are determined by local customs authorities and are outside our direct control.

In some cases, customers may be asked to provide:

  • Identification information;

  • Tax information;

  • Customs documentation;

  • Other information required under local law.

If customs authorities or the carrier contact you, please respond promptly.

Failure to cooperate with customs requirements may result in:

  • Delivery delays;

  • Return of the package;

  • Destruction of the package;

  • Additional charges.

17. Customs Duties, Import Taxes & Additional Charges

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT;

  • Clearance fees;

  • Local handling fees;

  • Other government or carrier charges.

Unless otherwise clearly stated on the product page or during checkout, these charges are generally not included in the product price or shipping fee.

Such charges are normally imposed by authorities or service providers in the destination country and are generally the customer's responsibility.

Because import policies vary by country and region, we cannot guarantee the exact amount of any applicable duties or taxes in advance.

We recommend reviewing your local import regulations before placing an order.

18. Packages Returned Due to Unpaid Duties or Taxes

If a customer refuses to pay:

  • Customs duties;

  • Import taxes;

  • Clearance fees;

  • Other local charges;

and the package is:

  • Unable to clear customs;

  • Returned;

  • Destroyed;

  • Held for an extended period;

we cannot guarantee that a refund will be available.

Any return shipping costs, customs charges, storage fees, or other related costs may be the responsibility of the customer.

19. Remote Areas

Some remote locations may:

  • Require longer delivery times;

  • Be unavailable for standard shipping;

  • Require additional charges;

  • Require transfer to another local delivery provider.

If your address falls within a special or remote delivery area, we may contact you for additional information.

20. Split Shipments

In some circumstances, an order containing multiple products may be shipped in separate packages due to:

  • Inventory availability;

  • Production schedules;

  • Packaging requirements;

  • Shipping arrangements.

In such cases, you may receive multiple tracking numbers.

Different packages may also arrive on different dates.

21. Shipping Delays Are Not Automatically Considered Loss

International shipments may occasionally experience delays.

If tracking information continues to show that the package is:

  • In transit;

  • Undergoing customs clearance;

  • Out for delivery;

  • Being processed by the carrier;

the shipment will not automatically be considered lost.

We will review the actual logistics status and assist with an investigation where appropriate.

A package will generally only be treated as lost after the carrier confirms the loss or where its location cannot be determined for an extended period.

22. Force Majeure

We are not responsible for unreasonable liability arising from shipping delays caused by events beyond our reasonable control, including:

  • Severe weather;

  • Floods;

  • Earthquakes;

  • Fires;

  • War;

  • Epidemics or pandemics;

  • Government restrictions;

  • Changes in customs regulations;

  • Flight cancellations;

  • Port closures;

  • International logistics interruptions;

  • Strikes;

  • Network or system failures;

  • Other events beyond our reasonable control.

We will make reasonable efforts to help customers obtain information regarding affected shipments.

23. Delivery Times Are Estimates

All shipping and delivery times displayed on our website are estimates.

This includes:

Shipping within 15 days after the order is placed;

and:

Estimated delivery within 7–10 days after shipment.

These timeframes are based on normal logistics conditions.

Because international shipping involves circumstances outside our control, we cannot guarantee delivery on a specific calendar date.

24. Order Security & Verification

To protect customers and maintain transaction security, some orders may require additional verification before shipment.

This may apply to:

  • High-value orders;

  • Orders where billing and shipping information differ significantly;

  • Orders flagged as high risk by payment systems;

  • Unusually large numbers of orders placed within a short period;

  • Other unusual transaction patterns.

We may contact the customer to verify certain order details before shipping.

Such verification may extend processing time.

25. Relationship to Our Returns & Refunds Policy

This Shipping Policy primarily explains matters relating to:

  • Order processing;

  • Shipment;

  • Delivery;

  • Customs;

  • Shipping problems.

For matters relating to returns, refunds, product defects, and after-sales service, please refer to our Returns & Refunds Policy.

Where another policy addresses a specific issue more directly, the more specific policy will generally apply to that issue.

26. Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit any mandatory consumer rights that cannot legally be waived under applicable law.

Where any provision of this policy conflicts with mandatory applicable law, the applicable legal requirement will prevail.

27. Contact Us

If you have any questions regarding:

  • Order status;

  • Shipping progress;

  • Tracking;

  • Delayed packages;

  • Lost packages;

  • Damaged packages;

  • Customs clearance;

  • Delivery issues;

please contact us using the customer service email address or other contact information provided on our website.

To help us assist you efficiently, please provide:

Your order number + order email address + recipient name + tracking number (if available) + a clear description of the issue.

We will make reasonable efforts to assist you with the matter.