Información de contacto

Contact Information

Thank you for visiting LIVEXZ.

If you have any questions regarding our products, orders, shipping, payments, after-sales service, or any other matter, please feel free to contact us using the information below.

We will make reasonable efforts to respond to your inquiry as soon as possible.

Customer Service Email

Email: baiy85609@gmail.com

We recommend contacting us by email so that we can properly record, review, and respond to your request.

If your inquiry relates to an order, please include:

  • Your order number;

  • The email address used to place the order;

  • Recipient name;

  • A clear description of the issue;

  • Relevant photos or videos, where applicable.

Providing complete information will help us locate your order and assist you more efficiently.

Customer Service & Response Time

Our customer service team reviews inquiries on business days.

Under normal circumstances, we aim to respond within:

1–2 business days.

Response times may be slightly longer during weekends, public holidays, peak sales periods, or periods of unusually high order volume.

Thank you for your understanding and patience.

Order Inquiries

If your inquiry relates to an existing order, please provide:

Order Number + Order Email Address + Recipient Name

Common order inquiries include:

  • Order status;

  • Shipping status;

  • Tracking information;

  • Order changes;

  • Shipping address changes;

  • Missing items;

  • Incorrect items;

  • Products damaged during shipping;

  • Product quality concerns.

Please note that once an order has been shipped, we cannot guarantee that changes to the shipping address or order cancellation will be possible.

Shipping Inquiries

If you are contacting us about a shipment, please provide:

  • Your order number;

  • Tracking number, if available;

  • Recipient name;

  • Destination country or region;

  • A clear description of your concern.

Our orders are normally shipped:

Within 15 days after the order is placed.

After shipment, the estimated delivery time is generally:

7–10 days.

Actual delivery times may vary due to customs, local carriers, weather, public holidays, and other circumstances beyond our reasonable control.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or if you receive an incorrect item, please contact us:

Within 48 hours after the package is marked as delivered.

To help us review your case, please provide where possible:

  • Your order number;

  • Photos of the product;

  • Photos of the outer packaging;

  • A photo of the shipping label;

  • Clear photos or videos showing the issue.

Please refer to our Returns & Refunds Policy for full details regarding after-sales support.

Returns & Refunds

Because LIVEXZ night lights are original-design products, we generally do not accept change-of-mind returns or refunds for personal reasons.

If your product is genuinely damaged, defective, or incorrectly supplied, please contact us as soon as possible.

All return and refund requests will be handled in accordance with our Returns & Refunds Policy.

Business & Collaboration Inquiries

If you are interested in:

  • Brand partnerships;

  • Content collaborations;

  • UGC collaborations;

  • Creator or influencer partnerships;

  • Media partnerships;

  • Wholesale opportunities;

  • Other business opportunities;

please contact us at:

baiy85609@gmail.com

To help us better understand your proposal, please include a brief introduction to your brand, platform, audience, or intended form of collaboration.

Company Information

Brand Name: LIVEXZ

Legal Company Name: LIVEXZ GLOBAL COMMERCE LIMITED

Business Address:
RM 102, 1/F THE CLOUD
111 TUNG CHAU ST
TAI KOK TSUI
HONG KONG

Contact Email: baiy85609@gmail.com

Security Notice

For your security, please do not send us sensitive financial or account information by email, including:

  • Full bank card numbers;

  • Credit card CVV security codes;

  • Banking passwords;

  • Payment account passwords;

  • Other sensitive login credentials.

LIVEXZ will never ask you to provide your full bank account password, card password, or payment account password by email.

Contact Us

If you have any questions regarding our products, orders, shipping, after-sales service, or any other matter, please contact us at:

baiy85609@gmail.com

To help us respond efficiently, please include:

Order Number (if applicable) + Name + Email Address + Description of Your Question or Issue

We will make reasonable efforts to assist you.

LIVEXZ
LIVEXZ GLOBAL COMMERCE LIMITED
RM 102, 1/F THE CLOUD
111 TUNG CHAU ST
TAI KOK TSUI
HONG KONG
Email: baiy85609@gmail.com