Política de reembolso

Returns & Refunds Policy

Last Updated: September 12, 2026

Thank you for shopping with us.

Our night lights are created around original concepts, original visual designs, and independently developed product ideas. Because our products require specific production preparation, quality inspection, packaging, and fulfillment arrangements, please read this Returns & Refunds Policy carefully before placing your order.

By placing and paying for an order on our website, you acknowledge that you have read, understood, and agreed to this policy.

1. Order Processing & Shipping

Once your order has been successfully placed and payment has been confirmed, we will begin preparing your order, including product preparation, quality inspection, packaging, and shipment arrangements.

Orders will normally be shipped:

Within 15 days after the order is placed.

Some of our original-design products may require additional preparation, assembly, production, inspection, or packaging time. Therefore, orders are not guaranteed to ship immediately after purchase.

Once your order has been shipped, tracking information will be provided whenever available.

Shipping may occasionally be delayed due to circumstances including, but not limited to:

  • Public holidays;

  • Peak sales periods;

  • Production or inventory delays;

  • Carrier disruptions;

  • Severe weather;

  • Customs inspections;

  • International transportation restrictions;

  • Force majeure events;

  • Other circumstances reasonably beyond our control.

Where possible, we will make reasonable efforts to notify customers of significant delays.

2. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

7–10 days.

Please note that this is an estimated transit time and is not a guaranteed delivery date.

Actual delivery times may vary depending on:

  • Destination country or region;

  • Local carrier performance;

  • Customs clearance;

  • Public holidays;

  • Severe weather;

  • Flight or transportation disruptions;

  • Local delivery conditions;

  • Other circumstances beyond our reasonable control.

The total time between placing an order and receiving it therefore includes both order processing time and transit time.

3. Returns & Refunds

Our night lights are original-design products.

Because of the unique nature of our designs and the production, preparation, packaging, and fulfillment involved with each order, once an order has been confirmed:

We do not accept returns or refunds for change-of-mind or other personal reasons, except where the product is defective, damaged in transit, incorrect, or where otherwise required by applicable law.

Non-refundable reasons include, but are not limited to:

  • Changing your mind after purchase;

  • No longer needing the product;

  • Deciding that the product is not suitable for you;

  • Disliking the product for personal or aesthetic reasons;

  • Subjective dissatisfaction with the color, shape, size, or design;

  • Finding a similar product at a lower price elsewhere;

  • Refusing delivery for personal reasons;

  • Failing to collect the package;

  • Failing to read the product description before purchase;

  • Wanting to exchange the product for another item after ordering;

  • Requesting cancellation after the item has already been shipped;

  • Personal expectations that differ from the product description.

Please review all product images, specifications, dimensions, features, materials, and other information carefully before completing your purchase.

4. No Change-of-Mind Returns for Original Designs

We place significant value on original product design.

The night lights sold through our website may include independently developed concepts, visual designs, structures, lighting effects, and other creative elements.

For this reason, we do not offer a “try it and return it if you do not like it” return policy.

If the item is not defective and we have fulfilled the order correctly, the order will generally be considered properly completed.

Examples of reasons that are not considered product defects include:

  • “It looks different from what I imagined.”

  • “I changed my mind.”

  • “The color does not match my room.”

  • “The light is brighter or dimmer than I personally expected.”

  • “It looks larger or smaller than I imagined.”

  • “I found another product that I prefer.”

  • “I no longer need it.”

We strongly recommend reviewing the product page carefully before placing your order.

5. Damaged, Defective, or Incorrect Items

Although we do not accept change-of-mind returns, we will take responsibility where there is a genuine problem with the product or order.

Examples include:

  • Significant damage during shipping;

  • The product does not function properly;

  • A clear manufacturing defect;

  • The wrong product or model was received;

  • The quantity received is clearly different from the order.

If any of the above applies, please contact us:

Within 48 hours of the package being marked as delivered.

To help us investigate the issue, please provide:

  • Your order number;

  • Recipient name;

  • Photos of the product;

  • Photos of the product packaging;

  • Photos of the shipping packaging;

  • A clear video showing the problem where appropriate;

  • A photo of the shipping label where applicable.

Please keep the original packaging until the issue has been resolved.

Once we receive the required evidence, we will review your case.

Where your claim is approved, depending on the circumstances, we may provide one or more of the following:

  • A replacement product;

  • An exchange;

  • Replacement parts;

  • Another reasonable solution;

  • A refund where appropriate.

The specific resolution will depend on the nature of the issue and the circumstances of the order.

6. Minor Variations Are Not Defects

Due to differences in photography, lighting, display settings, materials, manufacturing methods, and production batches, slight variations may occur between the physical product and the images displayed on our website.

Examples may include:

  • Minor color variations;

  • Slight differences in lighting appearance;

  • Minor texture variations;

  • Reasonable surface lines associated with 3D printing or manufacturing;

  • Differences caused by phone, computer, or monitor displays;

  • Small dimensional or detail differences resulting from assembly.

As long as these differences do not materially affect the normal function of the product, they will not be considered defects and will not qualify for a refund.

7. Damage Caused After Delivery

We generally do not provide refunds or free replacements where damage results from:

  • Accidental damage;

  • Dropping or impact;

  • Water damage;

  • Incorrect power connection;

  • Use of an incompatible power supply;

  • Unauthorized disassembly;

  • Unauthorized repairs or modifications;

  • Failure to follow product instructions;

  • Improper or excessive use;

  • Damage caused by children or pets;

  • Any other cause unrelated to a manufacturing defect.

Customers are responsible for using the product according to the provided instructions.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes:

  • Recipient name;

  • Street address;

  • House or building number;

  • Apartment or unit number;

  • City;

  • State or province;

  • Postal code;

  • Country;

  • Phone number.

If an order cannot be delivered because the customer provided an incorrect or incomplete address or incorrect contact information, and this results in:

  • Failed delivery;

  • Return to sender;

  • Loss of the package;

  • Delivery failure;

the customer may be responsible for the resulting costs.

We generally cannot provide a full refund for delivery issues caused by incorrect information provided by the customer.

9. Refused or Unclaimed Packages

If an order has been properly shipped and the customer:

  • Refuses delivery;

  • Fails to collect the package;

  • Fails to cooperate with the local carrier;

  • Fails to pay applicable local import charges;

  • Fails to complete required customs procedures;

and the package is subsequently returned or destroyed, we cannot guarantee that a refund will be available.

Any return shipping fees, reshipping costs, or additional logistics charges may be the responsibility of the customer.

10. Packages Marked as Delivered

If tracking information shows that an order has been successfully delivered but you cannot locate the package, please first:

  1. Check your mailbox, front door, reception desk, lobby, parcel locker, or other delivery areas;

  2. Check with family members, neighbors, building management, or reception staff;

  3. Contact the local delivery carrier;

  4. Review the tracking information for delivery details.

If the package still cannot be located, please contact us and we will make reasonable efforts to assist with an investigation.

However, where the carrier confirms successful delivery, we cannot guarantee a refund or replacement.

11. International Shipping, Customs & Duties

International orders may be subject to:

  • Import duties;

  • VAT;

  • Customs charges;

  • Clearance fees;

  • Local carrier handling charges.

Unless otherwise stated during checkout or on the product page, these charges are generally the responsibility of the customer.

If a customer refuses to pay applicable import charges and the package is returned, abandoned, or destroyed by customs or the carrier, we may be unable to provide a refund.

12. Order Cancellation

Because our products are original-design products, orders may enter preparation, production, packaging, or fulfillment shortly after confirmation.

Therefore:

Once an order has entered processing, production, or shipment, we cannot guarantee that the order can be cancelled.

If you notice an error in your order information, please contact us as soon as possible.

We will make reasonable efforts to assist, but modifications or cancellations cannot be guaranteed.

13. Refund Processing

If your case has been reviewed and approved for a refund under this policy, the refund will normally be issued to the original payment method.

The time required for the refund to appear in your account depends on your:

  • Payment provider;

  • Bank;

  • Credit card issuer;

  • PayPal account or other payment service.

Once the refund has been processed by us, any additional processing time is controlled by the relevant financial institution.

14. Chargebacks & Payment Disputes

If a customer has properly received an order but initiates an inaccurate or fraudulent payment dispute without first contacting us to resolve the issue, we may provide the relevant payment provider with supporting evidence including:

  • Order records;

  • Tracking information;

  • Delivery confirmation;

  • Product information;

  • Customer communications;

  • This Returns & Refunds Policy;

  • Other evidence of order fulfillment.

We strongly encourage customers to contact us first if there is a problem with an order so that we can work toward a reasonable resolution.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be waived under the laws applicable in your country or region.

Where any provision of this policy conflicts with mandatory consumer protection law, the applicable law will prevail.

16. Contact Us

If you have any questions regarding your order, shipping, product quality, returns, or refunds, please contact us using the customer service email address or contact information provided on our website.

To help us process your request efficiently, please include:

Your order number + the email address used for the order + a clear description of the issue.

We will make reasonable efforts to assist you with your request.